Returns & Refunds

Our return policy lasts 30 days. If 30 days have gone by since your purchase(s), unfortunately we can’t offer you a refund or exchange. However, we want to make your Zenbelle shopping experience as enjoyable as possible. Please reach out to us at info@zenbelle.com with any questions regarding returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

Partial refunds will not be granted.

To complete your return, we require a receipt or proof of purchase.

 

1) Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

 

2) Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@zenbelle.com.

 

3) Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

4) Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zenbelle.com and ship your item to:

1200 Goodlette Road North
#8534
Naples, FL 34102

 

5) Shipping 

To return your product, you should mail your product to:

1200 Goodlette Road North
#8534
Naples, FL 34102

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.